When using the Citrix Receiver to launch the Desktop and the launch-desktop.ica file won’t open or gives an error, your browser session might be outdated.
Try one of the following to fix it:
- Reload the browser page and relaunch the Desktop
- Log off on the portal and re-logon; try relaunching the Desktop
- reboot cloud Desktop
When the above actions doesn’t fix the issue, please contact support via firstname.lastname@example.org.