Make sure you are logged in as an admin to delete/change a user account. To do so, browse to “Users” tab in the navigation on the left. You can delete other’s accounts by clicking the trash icon next to their names. It’s also possible to change a user account to […]
Does Cloudalize backup my data?
Yes, we do. But we only create backups for emergency recovery, which are not commonly used. The backups we take are also on a best practice base from our side and thus not regulated on specific timings. This feature is not integrated in the Cloudalize platform, but is only accessible […]
Disable Internet Access in your Desktop
In some cases, it’s usefull to block internet access in your Desktop(s). This setting can only be applied by an Cloudalize Administrator and requires some technical knowledge. I’ll try to explain how to apply this setting in a few steps below. The internet access will be blocked by using an […]
Known issue: anti-virus/firewall blocking Cloudalize
Summary Some customers had issues with accessing and launching their Desktop. This can be related to your anti-virus or firewall. If your settings are too restricted, it’s possible that our domains are blocked. Symptoms When you open a browser and the login page (http://my.gdaas.com) is unreachable or not working as […]
Known issue: Error trying to decrypt access token.
Summary Whilst logging in, it’s possible that a white screen appears showing only the following sentence: “Error trying to decrypt access token. Please contact your administrator.” Resolution To fix this issue, you simply need to refresh the webpage in your browser. We are aware of this issue and are working on […]
Adjust resolution to fit an application with a fixed resolution
It’s possible that an application with a fixed resolution is bigger than the screen resolution. In that case, you can adjust some settings to fix the resolution issue. See below how to adjust these settings: Create a shortcut. Open Properties of the shortcut. Append “-Fullscreen” (without quotes) to the Target […]
Known issue: DPI scaling on big screens
Summary When using a screen with a high resolution (big screen), it’s possible that the display is not shown properly due to DPI scaling Resolution Please adjust the DPI scaling settings on your local device (not in your Desktop) to resolve this issue. Browse to C:\Program Files (x86)\Citrix\ICA Client\ in Windows Explorer […]
Can I install Microsoft Office on my Cloudalize Desktop?
No, you cannot install Microsoft Office on your Cloudalize Desktop unless you have a unique (extra) licence for your Cloudalize Desktop. As your Cloudalize Desktop is a genuine Windows machine, you’ll need an extra licence to use Microsoft Office. You cannot use the licence you use on your local pc, this […]
Change display language
You can change the display language in your Desktop by following the next steps: Open “Control panel” (can be found by searching via the looking glass in the bottom left corner) Select “Clock, Language, and Region”; Select “Language” Click the button “Add Language” & select the desired language Click on […]
Windows Update: Could not load error message
Possible Error While installing updates on your Desktop, mostly a restart is required. This restart can be executed perfectly, only our Cloudalize Platform doesn’t like this restart; I’ll explain why. When you do a restart to finalize the updates, Windows take some time to install the updates in the shutdown/boot […]
Revit Autodesk: license server issue
You might experience some issues when using a licensing server for Revit Autodesk. To resolve this issue you have to disable IPv6 on the Server. To do so, perform the following steps: Run remote Desktop to the server. Right-click the network icon in the bottom right corner & Choose “Open […]
How can I increase the disk space on my Desktop?
Increasing disk space on the Desktop itself is not possible. But we offer additional storage as a shared drive with the size you’d like. You can find the pricing about the shared drive on our pricing page (https://www.cloudalize.com/pricing). This additional storage is also shared between all the Dekstops in your […]
Read/write access
When launching your Desktop, it’s possible that a dialog box pops up asking you to (dis)allow read/write access. This is asked to set the level of access you want to grant to your local files. We recommend to choose “read/write access”, as it’s required to access local files & USB […]
Known issue: Mobile devices touch input
Summary Cloudalize Desktop doesn’t correctly redirect the touch inputs to the Dekstop. Symptoms When your Desktop is launched from a mobile device, it’s possible that the touch inputs aren’t correctly redirected to your Desktop. This is mostly the case while viewing a model in game-engine based 3D software (Unity, Unreal Engine …). […]
How to personalize the Cloudalize portal?
The personalization features are only available when you have an Enterprise subscription. Single user & Team subscriptions doesn’t have the personalization features. Bear in mind that only admins can access these settings. The settings will apply to all users (normal users + admins) The features are located under “Settings” in […]
use of the VAT number in Cloudalize
This article explains the use of the VAT number & the amount of VAT that is billed in Cloudalize. There is a difference between being a consumer or being in an B2B model. Consumer (end customer) located in Belgium: When the consumer is located in Belgium, the local Belgian VAT rate […]
What are the minimum requirements to run Cloudalize?
As the performance is provisioned from the cloud and thus all computational calculations are done in the datacenter, you don’t need a performant device to use our platform. To use the Cloudalize platform, you’ll basically need a simple device, able to stream pixels over the internet, run a HTML5 browser, […]
Is Cloudalize supported in my country or location?
Our brand new datacenter is located in London UK and, thanks to its central location on a major central internet hub, benefits from increased performance throughout the entire European continent, and from New York to Moscow. You can check the quality of your connection to our datacenter via http://speed.cloudalize.com One […]
How to map USB devices in my Desktop?
When using Windows or Mac as your local host (physical device from where you’re launching the Desktop), it’s possible to map USB devices to your Desktop. You can view all visible devices in the Citrix Toolbar -> Devices. You can connect the visible Device by enabling it in the list or by […]
On which platforms can I install Citrix Receiver?
You can install a Citrix receiver client on the following platforms: Windows Mac Linux Chrome iOS Android Universal Windows Platform A complete list can be found on http://docs.citrix.com/en-us/receiver.html.